FanClub AI Privacy Policy

1. Introduction

FanClub AI ("FanClub AI," "FanClub," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of everyone who visits our website, uses our products and services, or otherwise interacts with us (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use and share it, the choices available to you, and how you can contact us with questions. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

This Privacy Policy does not apply to third-party websites, applications, or services that may link to or from our Services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies directly.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

• Contact information, such as your name, email address, phone number, and company or organization
• Account credentials, such as a username and password
• Billing and payment information, processed through our third-party payment processors
• Content you submit, upload, or create through the Services, including fan content, creative assets, brand materials, and communications with our team
• Information you provide when contacting customer support, requesting a demo, or subscribing to newsletters

B. Information Collected Automatically

• Device and log information, such as IP address, browser type, operating system, and referring URLs
• Usage data, such as pages viewed, features used, and time spent on the Services
• Cookies and similar tracking technologies (see Section 5 below)

C. Information from Third Parties

• Information from business partners, brand or licensing partners, and vendors we work with
• Information from analytics and advertising providers
• Publicly available information relevant to brand partnership and business development activities

D. AI-Generated and Content-Related Data

Our Services may involve the generation, processing, or clearance of digital content (including images, video, or other creative assets), we may collect and process metadata associated with that content such as provenance data, content credentials, or licensing information - to support content authentication, rights management, and compliance purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services
• Process transactions and manage accounts
• Communicate with you, including responding to inquiries and sending administrative or marketing communications
• Personalize your experience with our Services
• Support content clearance, licensing, and provenance verification processes
• Conduct research, analytics, and quality assurance
• Detect, investigate, and prevent fraud, security incidents, and unauthorized activity
• Comply with legal obligations and enforce our agreements
• Support business development, partnership evaluation, and recruiting

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data based on one or more of the following legal bases: your consent, the necessity of processing to perform a contract with you, our legitimate business interests (provided these are not outweighed by your rights), and compliance with legal obligations.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate our Services, remember your preferences, and analyze site usage. You can control cookies through your browser settings; note that disabling cookies may affect the functionality of the Services. Where required by law, we will request your consent before placing non-essential cookies.

6. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Vendors who perform services on our behalf, such as hosting, analytics, payment processing, customer support, and IT/security services
• Business and Brand Partners: Where necessary to facilitate partnerships, licensing, or collaborations you have engaged with us on
• Corporate Affiliates: For purposes consistent with this Privacy Policy
• Legal and Safety Purposes: When required to comply with law, respond to legal process, enforce our agreements, or protect the rights, property, or safety of FanClub AI, our users, or others
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, in which case personal information may be transferred as part of that transaction

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you
• Object to or restrict certain processing of your information
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority (for EEA/UK users)

California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), California residents have the right to know, delete, correct, and opt out of the sale or sharing of personal information, and to be free from discrimination for exercising these rights. We do not sell personal information as defined under the CCPA.

To exercise any of these rights, please contact us using the information in Section 13 below.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers, as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact us at: hitusup@fanclub.ai